Privacy policy

This policy describes how Amore Mio Flower Shop ("the store") handles personal data you provide when using the online store operated through the PetalOps platform.

1. Data controller

For data you submit when placing an order (name, phone, email, delivery address, billing data and order messages), the controller is Amore Mio Flower Shop. Technical processing may involve infrastructure providers (hosting, payment gateways, maps) under their own policies.

2. Purposes

• Manage, prepare and deliver your order and coordinate with you or the recipient.
• Issue sales receipts or invoices when required by applicable law.
• Handle inquiries, claims or warranties related to your purchase.
• Comply with legal obligations and respond to competent authorities.

3. Legal basis

Processing is based on performing the commercial relationship (order), legal obligations (for example tax rules) and, when applicable, your consent for order-related communications.

4. Retention

Data is kept as long as necessary for the purposes above and applicable commercial and tax record retention obligations.

5. Your rights

You may exercise access, rectification, cancellation, objection and other rights recognized by Ecuadorian law by contacting the store at WhatsApp or phone 593981711694. Requests may require reasonable identity verification.

6. Minors

The store is not directed at minors. If you provide a minor's data as part of a family order, you declare that you have authority to do so.

7. Changes

The store may update this policy. The last updated date is shown at the top of this page. Continued use after relevant changes means you have read the published version.